The new role marks a formal expansion of systech’s client-success and dedicated account-management model. Goedereis will lead and support systech account managers Jonathan Walder and Morgan Haitsma, helping guide client strategy, improve communication, and ensure consistent follow-through as clients plan ahead, reduce preventable disruption, strengthen cybersecurity posture, and align IT decisions with business goals.

Why systech Created the Director of Client Success Role

For many small and mid-sized organizations, technology is no longer a separate operational concern. It touches every part of the business: cybersecurity, employee productivity, cloud platforms, Microsoft 365, backup and disaster recovery, business voice, wireless networks, software tools, compliance needs, and long-term growth planning.

The challenge is not whether technology matters.

The challenge is whether the business has a clear plan for managing it.

Healthcare providers, manufacturers, financial planners, legal practices, CPA and tax-preparation firms, utilities, construction companies, local public agencies, and professional-service organizations are all facing similar pressure. They need to protect data, modernize systems, keep teams productive, and make better technology decisions without carrying the cost of a full internal IT department.

That is where a stronger client-success model becomes critical.

A More Proactive Approach to Managed IT

As Director of Client Success, Goedereis will focus on proactive client communication, technology roadmap planning, account alignment, service adoption, and long-term business outcomes.

His work will support clients across:

• Managed IT services
• Cybersecurity planning
• Microsoft 365 strategy and adoption
• Cloud strategy
• Backup and disaster recovery
• Network infrastructure
• Business voice
• Managed wireless
• Software needs
• Hardware lifecycle planning
• Ongoing modernization efforts

This structure gives clients a clearer path for strategic conversations about budgets, risk, security priorities, lifecycle planning, software adoption, and operational needs.

Leadership Perspective

“The role of a managed service provider is evolving. Businesses no longer need a vendor that simply keeps their technology running. They need a partner who understands their business, the industries they serve, and the goals they're working to achieve. We believe that level of partnership will become the new standard, and we intend to help lead that change. That's why we created the Director of Client Success role. Joe brings more than 25 years of experience leading operations, customer service, marketing, and client engagement across multiple industries. His experience will help us build stronger client relationships, deepen our understanding of the organizations we serve, and continue redefining what businesses should expect from their technology partner.”

— Joshua Knox, CEO of Systech Consulting, LLC

Understanding the Business Behind the Technology

For systech, client success is not only about response times or support tickets. It is about understanding the business behind the technology.

“The best client relationships have never been built on technology alone. They're built on communication, trust, and a genuine understanding of the business you're serving. As technology continues to evolve, our responsibility is to understand our clients' businesses as well as their technology so every recommendation we make supports their goals, their operations, and where they want their business to go. When we do that well, we're no longer just managing technology. We're helping our clients build stronger businesses. Technology will continue to change. The importance of understanding our clients never will.”

— Joe Goedereis, Director of Client Success at Systech Consulting, LLC

That focus will guide how systech supports businesses across Southwest Oregon, especially in industries where downtime, security gaps, poor planning, or disconnected systems can quickly create real operational problems.

Why Break/Fix IT Is No Longer Enough

The traditional break/fix approach waits for something to fail before action is taken. That model may have worked when technology was simpler, but it does not meet the needs of modern businesses.

“The break/fix model doesn’t work anymore. Waiting for something to fail before taking action puts businesses at risk and slows them down. The companies that succeed today are the ones taking a proactive approach—planning ahead, addressing issues before they become problems, and using technology as a strategic advantage. That’s where client success really makes a difference.”

— Greg Ekborg, Marketing Director at Systech Consulting, LLC

A proactive client-success model helps businesses think ahead instead of react under pressure. It gives decision-makers better visibility into their technology environment, where risks exist, what needs attention, and how technology investments can better support business goals.

Supporting Businesses Across Southwest Oregon

Since 2017, systech has served businesses and organizations throughout Southwest Oregon with managed IT services, cybersecurity services, business voice, managed wireless, software development, structured cabling, and professional IT consulting.

The appointment of Joe Goedereis as Director of Client Success strengthens systech’s commitment to helping regional businesses modernize, protect their operations, and use technology with greater confidence.

Businesses interested in learning more about systech’s managed IT services, cybersecurity services, client-success model, or technology roadmap planning can visit systech.io or contact the systech team directly.